When an insurance case occurs

Vehicle insurance (CASKO)

In case of collision with another vehicle You have to:

• Summon the Road Police OR
• Fill in the coordinated announcement.

In case of collision with an animal:

• You have to summon the Road Police.

If only the vehicle is damaged (minor damages):

• You do not have to summon the Road Police.

If damages have been caused intentionally:

• You have to summon the Road Police.

If only the window is damaged:

• You do NOT have to summon the police.

When an accident occurs:

You have to immediately, at the soonest possible time, to summon the Road Police to the accident location. If the driver of the culpable vehicle is known and it is possible to identify the scope of the damage on the spot, and the traffic is not disturbed, you have to fill in the coordinated announcement and refer to the culpable driver’s insurer.

You do not have to report to the police if the risk of glass fracture occurs, i. e. a stone or another object flying from the vehicle driving from the opposite direction or ahead of your vehicle has hit your windscreen or a headlight, as well as when gearing the car (especially in winter) a car window has scattered because of temperature difference.

Similarly, you do not have to summon the police if minor damages have occurred, for instance, when returning to the parking lot you notice that your car is scraped or dinted, and the damages have probably occurred because of another car. However, if the window has been knocked out or the car has been scraped intentionally, or the car audio or other belongings from the car salon have been stolen, reporting to the police thereof is COMPULSORY.

In order to save your time in cases of indemnity applications:

You can download, print and fill in an application form blank and send it to us by e-mail - atlidzibas@ban.lv OR fax - 7080447;

Window settlement

Order settlement of loses

Additionally to the application, you are requested to send a copy of the certificate of registration, driver’s licence and CASKO policy. After having received your application, we will contact you by the indicated phone number.

• If your car has a guarantee, it is also possible to register an accident in the auto saloons below*:
• Skandi Motors;
• Skandi Auto;
• Bensons Auto;
• Aura Auto.
  * Provided that the car was purchased in the aforementioned saloons.

• If your car does not have a guarantee and only the window has been damaged, you can register the accident in the following services:
• Triplex, Ltd.
• Vējstikls, Ltd.
• ARG, Ltd.

For real estate

In case of a theft

• You have to summon the police AND
• Report it to the insurer’s representative.

In case of inundation

• You must report it to the manager of the house AND to draw up a report regarding the current accident
• You have to report it to the insurer’s representative.

In case of fire

• You have to report it to the Fire Service, police AND
• You have to report it to the insurer’s representative.

When filing an accident, you are required to present the following documents:

• Personal ID
• Title-deeds
• Inventory case (premises plan)

Accident insurance

If an accident has occurred, it has to be reported to the insurer’s representative as soon as possible.

When filing an accident, you are required to present the following documents:

• Personal ID
• Information about medical treatment or first aid (a statement from a medical institution)